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Alternative dispute resolution

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In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following consumer alternative dispute resolution entities (under Law no. 144/2015, of 8 September):

CNIACC – National Centre for Information and Arbitration of Consumer Conflicts.
Law School of Universidade Nova de Lisboa
Campolide Campus
1099-032 Lisbon
Tel: 213 847 484
E-mail: cniacc@unl.pt
Web: www.arbitragemdeconsumo.org

CIMAAL – Information, Mediation and Arbitration Centre for Consumer Conflicts
do Algarve
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel: 289 823 135
E-mail: apoio@consumidoronline.pt
Web: www.consumidoronline.pt

Consumer Conflict Arbitration Centre of the District of
Coimbra
Av. Fernão Magalhães, n.º 240, 1º – 3000-172 Coimbra
Tel: 239 821 690 / 289 / Fax: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Centre
Rua dos Douradores, 116, 2º – 1100-207 Lisboa
Tel: 218 807 030 / Fax: 218 807 038
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Oporto Consumer Information and Arbitration Centre
Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel: 225 508 349 / 225 029 791 / Fax: 225 026 109
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Arbitration Centre for Consumer Conflicts of Vale do Ave
Arbitration Court
Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel: 253 422 410 / Fax: 253 422 411
E-mail: triave@gmail.com
Web: www.triave.pt

Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Braga
Rua D. Afonso Henriques, nº 1 (Ed. Junta de Freguesia da Sé)
4700-030 Braga
Tel: 253 617 604 / Fax: 253 617 605
E-mail: geral@ciab.pt
Web: www.ciab.pt
Viana do Castelo
Av. Rocha Paris, nº 103 (Ed. Vila Rosa)
4900-394 Viana do Castelo
Tel: 258 809 335 / Fax: 258 809 389
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt

Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
Rua Direita, 27 – 1st floor, 9050-405 Funchal
E-mail: centroarbitragem.sras@gov-madeira.pt
Web: www.srrh.gov-madeira.pt/Início/tabid/292/Default.aspx

For further information consult the Consumer Portal at www.consumidor.pt